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Before work starts
Cancel any time before we start working on your order for a full refund.
If we can't deliver
If we can't complete your order as described, for example because the source image is unusable, we will refund you in full.
After delivery
Revisions are unlimited, so we will keep working until the file meets the brief. If we still can't get it right, contact us and we'll work out a fair partial or full refund.
How refunds are paid
Refunds go back to your original payment method through Shopify and usually appear within 5–10 business days.